- Looking Ahead: How to Drive Business Recovery in 2021
- Building a Growth Thesis & Fine Tuning Profitability
- Solving for Overwhelmed Lenders
- It’s Time to Take Marketing Off “Pause”
- How Onnit Improved Performance: Watch the Webinar
- Target Customers With Data: Watch the Webinar
- Business Growth in a Post Covid World: Watch the Webinar
- Get The Most Out of Your Affiliate Program – Watch the Webinar
- Keys to Increasing Conversion Rates – Watch the Webinar
- Watch the Webinar: SEO long-term planning for recovery
- Watch the Webinar: Get Your SEO in Order
- Google Shopping: Now Open to Unpaid Listings, Watch the Video
- 15 Minute Digital Webinar: Make Paid Search Work for You
- The Impact of Coronavirus on Paid Social, Your Questions Answered
- 15 Minute Digital Planning Webinar: Paid Social in the Time of Coronavirus
- High-tech + Low-tech Growth Challenges for Mortgage Lenders
- Marketing Your App: Connecting Your Systems for the Data Advantage
- Where is your loan growth going to come from? Get the insights.
- 3 Pillars To Optimize Performance Under HEC
- Customer Acquisition for FinTech – The David and Goliath Story
- Power of the Call: Your Secret Weapon to Maximize Revenue and Reduce Costs
- LQ Digital taps Greg Allum as Vice President, Display & Social
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- Creating Effective Conversion Journeys
- The Ultimate Weapon of Persuasion
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- Too Many Brands Overlook Affiliate Marketing
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- Digital Advertising on “Autopilot”
- A Conversation That Counts
- LQ Digital Named 2017 Optimizer of the Year
- The Rise of the Digital Economist
- Knock, Knock. Who’s There?
- In Search of the Elusive “Profitable Customer”
- 7 Tips for Tackling SEO Like a Pro
Here at LQ Digital, we’re big fans of the phone. We’ve seen first hand how the use of a contact center can help scale businesses and capture new opportunities that otherwise would’ve fallen through the cracks. During the Coronavirus pandemic, we’ve found this to be even more true.
While some industries may be struggling, others are finding that they are getting an influx of consumer requests to take advantage of lower interest rates or other opportunities. Other industries are finding that customer requests for contact are going through the roof. So how can industries capitalize on the growing demand and need for personalized communication – especially when they have limited resources and don’t know if the demand will require long-term and permanent staffing changes?
We interviewed Doug Johnson, VP and General Manager of our contact centers here at LQ Digital to uncover how industries can strike that necessary balance and how the use of the phone and contact centers can help to set expectations and capture new opportunities during such a critical time.
Take just 15 minutes to watch our webinar for key findings and takeaways, such as:
- Don’t send your sales people to chase every lead you have, you’ll squander resources and lose opportunities.
- Look for ways to create bandwidth by looking internally at your resources and/or look to 3rd party providers for a contact center to triage requests and qualify customers.
- Provide clear expectations – communicate with customers that they are valuable and while you may not have a sales person available to speak to them now, let them know when they will reach out. Also consider appointment setting.
- Use of a contact center can provide enormous resources – tie your data and your contact center findings together to uncover new opportunities and define where your marketing dollars should be spent.
At LQ Digital, we’ve captured a lot of data over the last 15 years on what scores as best-in-class digital performance (search, social, affiliate). At this time we want to contribute by sharing our data, knowledge and expertise to help your company survive this turbulent time and provide relief.
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- Contact Center
- customer acquisition
- digital marketing